Terms & Conditions

1. Scope & Application of Terms

These Standard Terms and Conditions of Business ("Terms") apply to all commercial proposals, service orders, contracts, and operational execution provided by Techsteps UK Limited ("Techsteps", "Contractor", "we", "us", or "our") to corporate clients, public authorities, and commercial organizations ("Client", "you"). Our services encompass four specialised operational divisions: Information Management, IT Lifecycle Services & Destruction, Secure Shredding & Document Integrity, and Moving & Relocation Services.

2. Quotations, Bookings & Contract Formation

All written quotations provided by Techsteps remain valid for thirty (30) calendar days from the date of issue unless explicitly stated otherwise. A legally binding contract comes into existence upon the earliest of: (a) Client issuing a written purchase order, (b) Client digitally accepting a service proposal, or (c) Techsteps dispatching logistics vehicles pursuant to Client instructions. Any modifications, special service level agreements (SLAs), or deviations from these Standard Terms must be agreed in writing and signed by an authorized Director of Techsteps.

3. Chain of Custody & Asset Handover

Legal and physical chain of custody transfers to Techsteps at the exact point when a joint Asset Handover Manifest or Waste Transfer Note is countersigned by our BS 7858 security-screened operative and the Client’s authorized site representative.

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4. Data Sanitisation Warranties & Liability

Where services require data destruction or sanitisation, Techsteps warrants that operations will be executed in strict accordance with ADISA Standard 8.0, NIST 800-88 Rev 1, or DIN 66399 (Security Levels P-4 through P-7 for micro-cut granulation). Certified sanitisation certificates referencing individual asset serial numbers will be issued upon operational completion. Techsteps maintains professional indemnity and cyber liability insurance coverage of £5,000,000.

5. Environmental Warranties & Duty of Care

Techsteps is a registered Upper Tier Waste Carrier, Broker, and Dealer with the Environment Agency. We guarantee that all redundant technology, electrical assets, and physical materials will be managed in compliance with the Environmental Protection Act 1990, the Hazardous Waste (England and Wales) Regulations 2005, and the WEEE Regulations 2013 under a certified 100% zero-to-landfill commitment.

6. Payment Terms & Commercial Rates

Unless alternative credit terms are agreed in writing, invoices are payable within thirty (30) calendar days from invoice date. Techsteps reserves the right to charge statutory interest on overdue commercial debts pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

7. Governing Law & Jurisdiction

These Terms and any contractual disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.